CipherHealth is a fast-growing company in the healthcare technology space with a suite of intuitive patient engagement solutions that streamline the responsibilities of hospital staff, increase patient involvement and satisfaction, and positively influence outcomes.
Our team is incredible. We are an award-winning company that strives to do better every day. Besides our fun team activities and events, company masseuse, and cornucopia of healthy snacks, the work ethic, commitment to core values, and firm knowledge that we help people across the country are really what tie us all together.
Overall Job Summary
As a Senior Customer Success Manager, you will cultivate relationships with the CipherHealth customer base, ensuring that they achieve maximum value from the CipherHealth platform. You will be responsible for working directly with customer executives and business sponsors throughout the customer lifecycle, ensuring that there is alignment in a shared customer journey that supports adoption, expansion to additional solutions, and renewal of current business revenue. You will mentor and support peers across the Customer Success team, to drive consistency, value and continuous improvement of departmental processes.
Include but are not limited to:
Knowledge, Skills and Abilities:
Tagged as: CipherHealth, remote, Senior Customer Success Manager